[KLM Royal Dutch Airlines is using virtual reality (and presence) not just to train new employees but to ease the process of returning to work for cabin crew members. Details are reported in this story from Travel and Tour World; see the KLM press release the story is based on for a 1:12 minute video. –Matthew]

KLM Royal Dutch Airlines Launches Innovative Virtual Reality Program to Support Cabin Crew Return to Work

September 26, 2024

KLM Royal Dutch Airlines has introduced a groundbreaking virtual reality (VR) program designed to help cabin crew smoothly transition back to work after extended absences, such as illness or maternity leave. This innovative initiative aims to ease the process of reintegration, making it less daunting for employees. Following a successful trial period, KLM will officially implement the VR system in its reintegration program starting October 1st, becoming the first major company in the Netherlands to use virtual reality for such purposes.

The VR experience simulates a complete workday, allowing employees to gradually reacquaint themselves with their job. The process begins at home, continues with reporting to the crew center, handing in luggage, preparing for takeoff, performing in-flight duties, and ends with the arrival at the hotel after a flight. This step-by-step approach gives returning crew members a realistic preview of their routine, helping to build confidence and motivation as they prepare to resume their duties.

Moreover, the VR tool serves as a valuable assessment tool. It provides insight into whether an employee is truly ready to return to work by identifying any challenges or obstacles they may encounter during the reintegration process. This allows for targeted support and treatment, ensuring a smoother transition back to the workplace.

KLM’s innovative use of virtual reality in employee reintegration sets a new benchmark in corporate wellness, offering a thoughtful and personalized approach to helping staff get back on track.

Marion Leguijt, head of cabin crew at KLM: “We notice that some colleagues are nervous about going back to work after not flying for a long time. At an altitude of 10,000 feet you can’t really say: “I am struggling to do this, I think I will go home a bit earlier.” With the VR glasses we lower that threshold by bringing the flying world “to the ground” in a very realistic way. At the same time, it is also a diagnostic tool: by using the glasses we can identify where colleagues are getting stuck in their reintegration. This means that we can work together with the colleague to find a solution to tackle the issue the colleague is facing. It brings technology and people together in a practical and responsible way.”

In addition to helping employees return to work sooner, the use of VR glasses also contributes to their long-term employability. By providing a targeted approach and boosting self-confidence, the program reduces the chances of employees experiencing future absences. While the program currently focuses on cabin crew, KLM plans to expand it to a wider range of employees in the future.

Bouchra Echtaibi, cabin attendant at KLM: “I was unable to work for a longer period of time and noticed that the threshold to return to work became increasingly higher. By using the VR glasses, it became apparent that arriving in my hotel room was a stumbling block for me. For me, that was really the moment when I felt alone and that made me anxious. I tackled this together with the psychologist and regained my confidence in myself.”

KLM is constantly striving to enhance its products and processes. Introducing the use of VR glasses in the reintegration process aligns perfectly with the company’s innovative spirit and forward-thinking approach.