Call: Theoretical and Methodological Challenges in Intelligent Conversational User Interface Interactions – ACM IUI 2021 Workshop

Call for Papers

CUI@IUI: Theoretical and Methodological Challenges in Intelligent Conversational User Interface Interactions
Workshop at the 2021 ACM Intelligent User Interface (IUI) Conference
13th April 2021
College Station, Texas, USA [see note below]

NOTE from the IUI website: We are monitoring the situation regarding the global pandemic and associated travel restrictions. If needed, we will offer a virtual presentation option if the conference cannot take place due to the global pandemic, or if registered authors from specific parts of the world cannot attend the conference.


Registration Deadline: 11th January 2021
Submission deadline: 14th January 2021 (23:59 Anywhere on Earth)
Notifications: 11th February 2021
Workshop: 13th April 2021


This workshop aims to bring together the Intelligent User Interface (IUI) and Conversational User Interface (CUI) communities to understand the theoretical and methodological challenges in designing, deploying and evaluating CUIs.

Whilst the use of CUIs has continued to grow in recent years, significant challenges remain in creating established theoretical and methodological approaches for researching CUI interactions. These include assessing the impact of interface design on user behaviours and perceptions, developing design guidelines, understanding the role of personalisation and issues around ethics and privacy.


In this workshop we aim to identify key challenges in intelligent conversational interface research and address critical theoretical and methodological obstacles. This may be addressed through a number of issues, including, but not limited to:

  • How we can develop established theoretical and methodological approaches for designing and understanding CUI interactions, and how these can be built on theory from existing disciplines
  • Measuring the impact of interface design on user behaviour and/or perceptions
  • Application of existing methodologies to the novel evaluation of CUIs outside the lab environment (e.g., ethnography, phenomenology, participatory action research)
  • Understanding the role and impact of system personalisation
  • Ethical issues and challenges around the design and widespread use of AI supportedCUIs in everyday life (i.e., Transparency, Privacy, etc.)
  • Addressing existing CUI and VUI usability issues that limit accessibility to both general and underrepresented populations (older adults, users with vision/mobility impairments, etc.)
  • How CUIs can and should operate in domain-specific contexts (e.g. healthcare & wellbeing; automotive interfaces; education)
  • Innovative AI and machine learning (ML) technologies and methods in areas such as dialog management, speech summarisation or error recovery for CUIs
  • Designing CUIs for multiparty collaboration


We invite researchers from academia and industry practitioners to submit position or provocation papers, 3-6 pages in length (including references). Papers should be submitted using the ACM SIGCHI Extended Abstract Template (Word/LaTeX). The work can address the topics outlined above or any other pertinent issues related to intelligent conversational user interfaces that authors feel should be addressed by the community. Authors of accepted papers will be invited to present their work at the workshop (approx 5 min presentation).

We also invite the submission of one-page position statements for participants who wish to join without submitting a paper. Past experience suggests this is an appealing option for industry based researchers.

We will prioritise papers that are grounded in established theory, address novel methodological approaches and/or fundamental shifts in the current human-machine dialogue interaction paradigm. We hope to receive papers on a diverse range of topics that highlight the diverse range of disciplines and approaches engaged in this area of research. The event will be open and accessible to anyone interested in CUIs and IUIs.

Submissions should be made by email to Philip Doyle by 11:59PM on January 14, 2020 (Anywhere on Earth).


Philp Doyle (University College Dublin)
Daniel Rough (University of Dundee)
Justin Edwards and Benjamin Cowan (University College Dublin)
Martin Porcheron and Leigh Clark (Swansea University)
Stephen Schlögl (MCI Management Centre, Innsbruck)
María Inés Torres (Universidad del País Vasco)
Christine Murad, Jaisie Sin and Cosmin Munteanu (University of Toronto)
Minha Lee (Eindhoven University of Technology)
Heloisa Candello (IBM Research Brazil)
Matthew P. Aylett (CereProc)

More information is on the workshop website:

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